Privacy Policy

We collect information you provide directly to us:

• Contact information — name, email address, and phone number
• Shipping information — delivery address
• Order information — items purchased, customization details, quantities
• Payment information — processed securely by Stripe; we never store your full card number
• Account information — if you create an account, your email and password (hashed)

We also automatically collect certain information when you visit our site:

• Usage data — pages visited, time on site, referring URL, browser type, via Google Analytics
• Advertising data — if you interact with our ads, Meta Pixel may record that interaction to help us measure ad effectiveness

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations, production updates, and shipping notifications
• Send transactional emails related to your order (confirmation, production status, shipping, delivery)
• Send a cart reminder email if you begin checkout but do not complete your order
• Respond to your questions and provide customer support
• Improve our website and product offerings using aggregated, anonymized analytics
• Measure the effectiveness of our advertising

We do not sell your personal information to third parties. We do not send unsolicited promotional emails beyond the transactional and cart recovery emails described above.

We share your information only with the service providers necessary to operate our business:

• Stripe — payment processing
• EasyPost — shipping label generation and carrier rate calculation
• Resend — transactional email delivery
• Google Analytics — anonymized website usage analytics
• Meta (Facebook/Instagram) — advertising measurement via Meta Pixel
• Vercel — website hosting

Each of these providers has their own privacy policy governing their use of your data. We may also disclose your information if required by law or to protect our legal rights.

Our website uses cookies and similar tracking technologies to maintain your session, remember your cart, and collect analytics data. Google Analytics and Meta Pixel use cookies to track visits and ad interactions.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality such as keeping items in your cart.

We retain order records as long as necessary to fulfill orders, handle returns, and comply with tax and legal obligations (typically 7 years). If you create an account, your data is retained until you request deletion. You may request deletion of your account by emailing us at brickhouseembroidery@gmail.com.

We use industry-standard security measures including HTTPS encryption, hashed passwords, and Stripe’s PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, email us at brickhouseembroidery@gmail.com. We will respond within 30 days.

Kansas residents may have additional rights under Kansas state law. Residents of states with comprehensive privacy laws (such as California) may also have additional rights; contact us for more information.

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us: